Privacy Policy

1. Introduction

At EK ΝΕΟΥ ΣΥΝΔΕΣΗ, we are committed to protecting your privacy and ensuring you have a positive experience on our website and in our coaching services. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and information you provide through contact forms or consultations.
• Coaching Session Information: Details shared during coaching sessions, notes, and progress updates (kept confidential).
• Payment Information: Billing address and payment details processed through secure payment systems.
• Website Usage Data: IP address, browser type, pages visited, and time spent on our website (via analytics).

3. How We Use Your Information

We use the information we collect to:

• Provide and improve coaching services
• Process payments and send invoices
• Communicate with you about your coaching journey
• Send newsletters and updates (with your consent)
• Understand how our website is used to improve user experience
• Comply with legal obligations

4. Confidentiality in Coaching

Everything you share during coaching sessions is confidential and will not be disclosed to third parties, except as required by law (e.g., if you or others are at risk of harm). Your coaching records are kept secure and separate from our marketing or website data.

5. Cookies and Tracking

Our website uses cookies to enhance your experience and understand how you use our site. You can control cookie settings through your browser. We do not use cookies to track you across other websites.

6. Data Protection and Security

We take reasonable measures to protect your information from unauthorized access or disclosure. This includes using secure servers, encryption for sensitive data, and restricted access to your information. However, no method of transmission over the internet is 100% secure.

7. Third-Party Services

We may use third-party services to support our work, including:

• Email hosting and communication platforms
• Payment processors
• Website analytics tools
• Video conferencing platforms for online sessions

These services are bound by confidentiality agreements and will not use your information for other purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications
• Request a copy of your information in a portable format

To exercise these rights, contact us at info@ekneousindesi.com.

9. Newsletter and Communications

We may send you coaching updates, reflections, and program news through our newsletter. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

10. Retention of Information

We retain your information as long as your coaching relationship is active and as long as required for legal, tax, or business purposes. Coaching session notes are retained for a reasonable period after coaching ends. You can request deletion of non-essential information at any time.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We recommend reviewing this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Email: info@ekneousindesi.com